Support
One developer, one app, one inbox.Snapdraft is built and maintained by one person. The fastest path to a response is email: support@suprun.ca. Expect a reply within a day or two.
Common questions
Auto-blur missed something. How do I add a manual blur?
In the editor, drag your finger across the area you want hidden. A green dashed rectangle follows your drag; releasing turns it into a permanent frosted blur. Tap a blur to remove it.
I removed an auto-blur by mistake. Can I undo?
Yes. Tap the ↶ Undo pill in the editor's top bar to revert your most recent action. To restore all the auto-blurs you removed in this session, tap the ↻ All pill that appears when there's anything to restore.
Will the app upload my screenshot somewhere?
No. The app has no network code at all. The image stays on your iPhone. See the privacy policy for specifics.
The auto-blur missed a face / barcode.
On some screenshots Apple's Vision models can miss things — particularly tiny avatars or stylized barcodes. Drag to add a manual blur over anything that wasn't caught.
I'm seeing different behavior in the simulator vs my phone.
Apple's Vision framework has known limitations in the iOS Simulator (face and barcode detection won't always initialize). Real-device behavior is what counts — if something's not working on your phone, please email.
Bug reports
Found a bug? Email support@suprun.ca with:
- What you were trying to do
- What happened instead
- iPhone model + iOS version (Settings → General → About)
- App version (Settings → About inside Snapdraft)
- A screenshot if useful (Snapdraft's redaction is welcome!)
Feature requests
Same email. The app is intentionally small — most "could we add X?" answers are "probably v1.1 or v2." But the inbox is open and reads are real.